Gym Concepts uses an outside courier, namely UTi Couriers, to take care of all our shipping needs. Once we have dispatched your order, we can no longer be held responsible for the delivery time. We do receive a tracking number and are able to track your order, should you request it. Shipping is calculated based on the weight of your order, and your location. Once you have placed your order online, we will calculate the shipping cost and send you a final invoice. If you would like to collect your order in person, our warehouse is located in Stellenbosch, Western Cape. Please contact us to arrange for collection.
We aim to deliver products as quickly as possible, but the estimate delivery 3-7 working days. Our dispatch days are Mondays. Orders placed and paid for on Thursdays to Wednesdays will only be dispatched the following Monday depending if the equipment is on hand and not subject to lead times
lease check the delivery carefully for signs of possible damage before you sign to say that you have received your order in good condition. Please note that the outer packaging on heavier items often become damaged during transit. In most cases this will have no impact on the goods themselves and this means that the packaging will have served its purpose in protecting your order. In the extremely unlikely event that you receive an order which is obviously damaged beyond all levels of acceptability, please refuse delivery and contact us immediately.